Can't send mail, but can receive

by Support

I am getting an Error 0x800CCC0E sending mail. I can receive mail but not send - why?

Some ISPs, including DCAnet, AT&T WorldNet, MindSpring, MSN, Prodigy Internet, Sprynet, EarthLink, and NetZero, require you to send all outgoing messages through their mail servers.

In these cases when you try to send a message, you'll see an error similar to the following:

The connection to the server has failed. Account: 'yourdomain.com', Server : 'yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

You'll need to reconfigure your outgoing mail server settings as follows:

Launch Outlook/Outlook Express as usual.
From the Tools menu, select Accounts.
Select the Mail tab.
Select the appropriate account and click the Properties button.
Select the Servers tab.

Change the Outgoing mail (SMTP) setting to the one required by your ISP: (NOTE: the ones listed below are for convenience only - check to make sure you are using the appropriate one for your ISP)
If you're using DCAnet, enter postoffice.dca.net
If you're using AT&T WorldNet, enter mailhost.worldnet.att.net
If you're using MindSpring, enter smtp.mindspring.com
If you're using Microsoft's MSN, enter smtp.email.msn.com
If you're using Prodigy Internet, enter smtp.prodigy.net
If you're using Sprynet, enter smtp.sprynet.com
If you're using EarthLink, enter mail.earthlink.net
If you're using NetZero, enter smtp.netzero.net
If you're using AltaVista Free Access, enter email.1stup.com

If you're using another ISP, contact your ISP for the correct setting for their outgoing (or "SMTP") mail server.

Click OK to close the Properties window and then Close to close the Internet Accounts window.

Close Outlook/Outlook Express and then restart.

You should now be able to send and receive e-mail from your account using AT&T WorldNet, Prodigy Internet, NetZero, or other ISPs.