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netbasiks.com Frequently Asked Questions

 

Frequently Asked Questions


General Questions:

What Operating System are your web servers running on?
I have Windows 95/98/2000 on my personal computer. Do I need to learn Linux to host my site?
Do you offer dial-up Internet access?
Are there any other fees for your hosting plans other than the listed monthly fees and the $20.00 annual domain registration fee?
Do you support FrontPage 2000 Extensions?
What are the transfer limits for your hosting account? What happens if I go over the allotted limits?
Are there any restrictions for email -- either volume or file sizes?
How can I order a subdomain? How do subdomains work?
What is a domain pointer? How does a pointer work?
What database system do you use?
Can I set up forms for secure transmission?
Do you offer backward compatibility browser detection?
Does each virtual server have its own raw log files?
Can we set up password protected areas with htaccess?
Which languages are supported in CGI (e.g. Bourne shell, Perl, Java)?
What version of Perl does
netbasiks.com use?
Do you provide a CGI-BIN personal directory?
Do you charge additional fees for hosting a secure web site?
Does
netbasiks.com offer SSI?
What CGI scripts are preinstalled?
What is CGI access?


Payment Questions:

Can I pay with credit card?
When you say annually, do you mean pay you all the money up front, or pay monthly for one year?
What does it cost to transfer a domain name?
Do you charge additional fees for using the MySQL database?


Hosting Questions:

What is a virtual domain?
Can I access my domain address with or without the "www"?

What steps do I take to set-up a virtual domain at
netbasiks.com?
What is the time needed to make space on your server available?
Does
netbasiks.com support Macintosh systems?
Is a shell account included?
Do you host foreign domains?
Can I resell my space to have subdomains?
How much is extra bandwidth and/or storage space?
Do you offer shopping cart with your Basik Plan?
Do you have CGI.pm installed and useable on the Basik Plan account?


Email Questions:

What programs can be used to access e-mail?
What is an email alias and is it unlimited?
Is there a limit to how many email accounts can be forwarded?
May I promote my web site with bulk email?
How can I manage my e-mail users (add/remove/update)?
Do the auto responders quote the message?
Do you have sendmail installed?


Domain Questions:

Who is Network Solutions?
Do you have to have a domain name to sign up for a hosting plan?


FTP Questions:

Do you have FTP and FTP Anonymous access?
Do you have a limit on FTP transfers?


Server Questions:
Are your virtual servers able to work with old and text-mode browsers?
Are your servers connected 24 hours a day, 7 days a week? If not, when and why are they disconnected?
What web server do your servers run?
What are your server types?
How many client sites are put on each web server?
Can I run cgi scripts outside your CGI-BIN directory?
Do you support Java servlets (JSP)?
Do you support Cold Fusion?
Do you allow us to use Openshop which is an ecommerce software?
Do you support Active Data Objects (ADO)? 



General Questions


What Operating system are your web servers running on?
Our web servers run on Red Hat Linux.



I have Windows 95/98/2000 on my personal computer.
Do I need to learn Linux to host my site?
A. The operating system of your computer does not come into play when deciding hosting options. The server is independent of your machine type. So we can host sites created with any platform! You do not need to know Linux to host with us.



Do you offer dial-up Internet access?
No, you will need local Internet access in order to maintain your website and retrieve e-mail addressed to your site.



Are there any other fees for your hosting plans other than the listed monthly fees and the $20.00 annual domain registration fee?

No, There are no "hidden" fees associated with any of our hosting plans. The only fees that you will be charged are the ones shown in our plans page www.netbasiks.com/plans.htm. The $20/year Domain Registration fee is also inclusive of all registry fees.



Do you support FrontPage 2000 Extensions?

Yes we offer FrontPage 2000 Extensions free with ALL our hosting accounts.



What are the transfer limits for your hosting account? What happens if I go over the allotted limits?

Our Basik plan comes with a generous 5000 MB data transfer limit per month. You will only receive a warning mail if you exceed the 5000 MB limit once a while without being penalized. If you consistently exceed the 5000MB/month limit, only then will we require you to purchase extra bandwidth for that particular month. It has been our experience that most of our customers are way below this limit. Our advanced Control Panel lets you set the limit when you want to receive a warning when you are about to exceed the limit (Eg. you can set to receive an alert if you cross 4800MB/Month). The transfer limit for our Commerce plan is 7000MB and for our Professional and Reseller plan is 10000MB. Bandwidth can be purchased for $10/mo for an additional 1000MB.



Are there any restrictions for email -- either volume or file size?

The total number of POP email accounts that you can setup in the Basik plan is 100 emails. You have the ability to send and receive unlimited emails. You also have unlimited email forwards and aliases. The total disk space allocated to you in the Basik plan is 50MB. This includes all your emails, html files, image files, CGI or pl scripts, databases etc. So all your files need to be within the 50MB limit. There is no limit to the size of each email account, as long as it is under the total allocated 50MB limit. The Commerce plan has 200 POP emails and 100MB disk space while the Professional plan has unlimited POP emails and 200MB of disk space. Extra disk space can be bought in blocks of 50MB for an extra $10/month.



How can I order a subdomain? How do subdomains work?
Subdomains are ordered just like regular domains. You do not have to register a subdomain with a domain registrar, however. We allow subdomains but charge them as regular accounts. If you would like to order one, simply put the full address in the Domain Name box in our oeder form. The format should be something.domain.com, where domain.com is a domain we host on our servers. We also offer the flexibility to become a subdomain of ourselves, with an address of yourname.netbasiks.com. The advantage? You save the annual registration fees from a domain registrar, while still having the same functionality as any regular domain account. This can be a saving of upto $35/year.



What is a Domain Pointer? How does a pointer work?

A pointer is another domain name that you register, but it contains no content. Instead, a pointer redirects traffic to another existing domain. For example, if "site2.com" is a pointer to "site1.com" when people type "site2.com" in their browser they will be directed to "site1.com". You can also register a pointer with search engines. All emails sent to "site2.com" will also be redirected to "site1.com". You can order a pointer by emailing us. The cost of setting up a pointer $20/year.



What database system do you offer? How must does it cost?

We offer MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use database program. MySQL is offered FREE with Commerce and higher plans.



Can I set up forms for secure transmission?

Yes. We offer a generic 128bit certificate FREE of charge to ALL our clients. This way you can secure your online transactions.



Do you offer backward compatibility browser detection?

Yes.



Does each virtual server have its own raw log files?

Yes. You have your own raw log files.



Can we set up password protected areas with htaccess?

Yes you can.



Which languages are supported in CGI(e.g. Bourne shell, Perl, Java)?
Bourne, Shell, and Perl are all supported and available.



What version of Perl does
netbasiks.com use?
5.00404



Do you provide a personal CGI-BIN directory?

Yes, a personal CGI-BIN is provided free with ALL accounts.



Do you charge additional fees for hosting a secure web site?

No. A generic 128bit certificate FREE of charge to ALL our clients. It is a free standard feature. If you require a personal SSL certificate for your domain, you must acquire a secure certificate from Thawte or Verisign and we will install it for you.



Does
netbasiks.com offer SSI?
SSI is on all of our servers. You just need to be sure that you call your files with the .shtml extension.



What cgi scripts are preinstalled?
pgpmail.pl, formmail.pl and count.cgi



What is CGI access?

CGI scripts (Common Gateway Interface) are used to provide things like counters, form responses, guest books, and many other things. netbasiks.com gives you full CGI access for no extra charge! You can write your own scripts, install someone else's, or use one of our preinstalled CGI scripts.



My site is not working??????
Check the www directory in the file manager and see if the index page is named index.html. It should be index.html.


 

Payment Questions


Can I pay with credit card or do I need to issue a check?

We prefer payments by Credit Cards. However if you pay by check, your account will not be activated until your check is cleared. If you are an Increment Reseller you must pay by credit card in a monthly billing cycle.



When you say annually, do you mean pay you all the money up front, or pay monthly for one year?
You must pay the full year up front.



What does it cost to transfer a the domain name (with you, with Network Solutions)?
There is no fee for transferring your domain to
netbasiks.com from us or Network Solutions.



Do you charge additional fees for using the mySQL database?

No. It is included in our packages.



Hosting Questions


What is a virtual domain?
A Virtual Domain means having your own domain (http://www.your-name.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e-mail address domain name (you@yourname.com).



Can I access my domain address with or without the "www"?

Yes, you will be able to access the domain address with or without the "www" in front of the domain name.



What steps do I need to take to set-up a virtual domain at
netbasiks.com?
Simply signup with us by filling out a our online order form. It's that simple! 



What is the time needed to make space on your server available?
Space will be made available in less than 30 minutes! Once an account is set-up an activation notice will be sent to you via e-mail including your user-ID, password, and your IP address.



Does
netbasiks.com support Macintosh systems?
Sure. You can use the Fetch program to transfer files from your MAC to our system. You can also use SSH and the POP e-mail programs like Eudora, Claris E-mail and Netscape Mail.



Is a shell account included?

No, it is not included.



Do you host foreign domains?

Yes, we host all types of foreign and domestic domains.



Can I resell my space to have subdomains?
We only allow 1 domain name per IP address. You can have pointed domains but we do not allow the sharing of web space.



How much is extra bandwidth and/or storage space?
It is $10/gig per month with a limit of 10 gig total. It is $10/month for 50MB of extra storage space. Up to 300MB total.



Do you offer shopping cart software?
Yes, our shopping cart comes with our Commerce, Professional and Reseller Plans.



Do you have CGI.pm installed and useable on a
Basik Plan account?
Yes.


 

Email Questions


What programs can be used to access e-mail?

All POP clients can be used: Eudora, Netscape mail, Outlook, etc. You can use any program which downloads the files from our server onto your computer. You can use mail user agents which run on our servers (such as pine), with a special configuration. You cannot use IMAP programs.



What is an email alias and is it unlimited?
An e-mail alias means if you send mail to webmaster@netbasiks.com, that address is aliased to whomever needs to receive it. It can be one person or multiple people, however you need it structured. It is unlimited--get as many as you need for no extra charge!



Is there a limit to how many email accounts can be forwarded?
No! The only limit is the quantity of email accounts your current plan has.



May I promote my web site with bulk email?
Spamming is in violation of our service agreement. There are legal and ethical issues involved in mass mailing of unsolicited email. Any user of our services who has sent unsolicited email will have their account closed within 24 hours.



How can I manage my e-mail users (add/remove/update)?
To add or delete POP boxes, use Mail Manager http://www.yourdomain.com/menu. You can redirect mail by editing the address, un-forwarding to the POP box (which deletes it if that's the only reference to it) and forwarding to whatever email address you desire.



Do the auto responders quote the message?

No, they do not.



Do you have sendmail installed?

Yes.


 

Domain Questions

 


Who is Network Solutions?

Network Solutions is an independent organization responsible for holding the registration and routing of Internet domain names.



Do you have to have a domain name to sign up for a hosting plan?

Yes, all customers must have a domain name to get an account. You can register one at
netbasiks.com for only $20/yr.


 

FTP Questions


Do you have FTP and FTP Anonymous access?

Yes, we provide both FTP and FTP Anonymous access with our accounts.



Do you have a limit on the FTP transfer?

No! There is no limit. You can update your pages an unlimited amount of times, at any time you wish.


 

Server Questions


Are your virtual servers able to work with old and text-mode browsers?

Our servers will work with text-mode browsers like Lynx because they are truly virtual--you get your very own IP address on the web server.



What kind of uptime do your servers have?

Our Network Operations Center has a 99.9% uptime rating. Our servers are monitored 24 hours a day, 7 days a week.



What web server do your servers run?

Apache 1.3.6



What are your server types?

We use LINUX Red Hat.



How many client sites are put on each web server?

We keep the peak CPU load below 10% on all machines. Sometimes, we move clients to keep the server CPU within limits.



Can I run cgi scripts outside your CGI-BIN directory?
No, cgi scripts must be kept in the cgi-bin directory.



Do you support Java servlets (JSP)?

No.



Do you support Cold Fusion?

No.



Do you allow us to use Openshop which is an ecommerce software?

Yes.



Do you support Active Data Objects (ADO)?

No.

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| netbasiks.com | 1-888-765-5532 | PO Box 18005 Baton Rouge LA-70893 | info@netbasiks.com |


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